MAILTO Attachment Lost

Notes/Domino 8 Forum

Subject: MAILTO Attachment Lost

Feedback Type: Problem

Product Area: Notes 8 Client

Technical Area: Application development

Platform: Windows XP client

Release: 8.0.2

Reproducible: Intermittent

I have users of a form that uses MAILTO function to open a note under Lotus Notes with an attachment that contains information to be submitted. Some users are now migrating to Notes 8 and when the Submit is done on the form, a note is generated under Notes but the attachment (POSTDATA.ATT) is not being generated. The application has been running fine under Notes 5, 6 and 7 and does not fail for all users on Notes 8.

The form is an HTML/JavaScript form that runs under IE 6 and Windows XP. When the submission button is pressed, it invokes a function that contains:
document.updateForm.action = "mailto:XXXXX@SYSTEM.VNET.XXXXX.COM" (text for subject, note body, etc.)
document.updateForm.encoding = "multipart/form-data";
document.updateForm.method = "POST";

The note is being generated in all cases and the note "to" address, subject and body text are fine. When it works there is an attachment file as a result of the POST method. When it does not work, the attachment file is not present. Other than the missing attachment, everything seems to be the same.

In some cases, the problem has been resolved by having the user unistall Notes 8 using the Windows Add/Remove Programs function and then reinstalling Notes 8. This is an application internal to IBM and all failing systems have occurred on existing users who got a new laptop issued that came preinstalled with Notes 8. This is not everyone who gets a new system but is becoming an increasingly large group.

This appears to be some type of environmental setting in Notes, IW or WinXp but how does one go about determining what could cause this? Does Notes 8 contain options that would block creation of an attachment on the client?

Feedback number WEBB7TTNMA created by ~Kim Zenjumi on 07/10/2009